We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. TransUnion is a global information and insights company that makes trust possible in the modern economy. Together, these solutions enable better customer contactability to improve customer experience and operational efficiencies.įor more information on Neustar’s CNO and SmartDial solutions, please visit home.neustar/trusted-call-solutions.įor more information on LiveVox’s purpose-build contact centre solutions, please visit. SmartDial is a dialler workflow automation engine that provides diallers with pre-loaded contact intelligence and the best day and time for reaching specific contacts. “The intelligence that CNO and SmartDial provide to enable better customer contactability – regardless of the industry – helps enhance both consumer trust and efficiency.”ĬNO helps enterprises designate verified business numbers for all outbound calls, ensuring they are not mislabelled, tagged as spam or blocked. “Collectors that employ intelligent contact solutions position themselves to connect with consumers faster, improve revenue recovery and reduce compliance risk, with organizations experiencing an average 25% increase in right party contact rates,” said Robert McKay, senior vice president of customer identity and risk solutions for Neustar. These capabilities will be available to LiveVox’s customers in the financial services, healthcare, telecom, lead generation, and collections industries, among others. In most cases, the solutions take just two weeks to implement. LiveVox customers can now more easily mitigate compliance risk, and minimize dials, by automatically leveraging the right number, day and time to reach the right party. The integration of CNO and SmartDial into our platform will help enhance our capabilities with identity-based solutions―and enable organizations to connect with consumers and get the most out of each dial, saving time and resources.” “Communicating with consumers, however, is becoming more difficult because contact information is continuously changing and people are not answering their phones if they don’t know or trust who is calling. “In today’s complex and highly regulated digital communications landscape, our goal is to continuously improve the ways our contact centre customers connect to their consumers to make the experience as quick and seamless as possible,” said LiveVox CEO and co-founder Louis Summe. The partnership integrates Neustar Caller Name Optimization (CNO) and SmartDial solutions into LiveVox’s four separate outbound dialing solutions that help increase contact rates and improve engagement while helping to mitigate compliance risk.
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